Customer Relationship Management

In a scenario where increasing focus on Customers is required, C-Global services include several activities that have been designed to manage information flows “from” and “to” end customers.

Customer acquisition and retention

Full management of all activities concerning the collection of all product agreements coming from traditional sale channels (sales networks, branch networks, bank branches, insurance brokers) and from direct sale channels (the web, phone, direct mailing).

Specifically for the banking/financial sector, C-Global services range from agreements for current accounts, deposit accounts, insurance, credit and debit cards, up to loan and mortgage loan agreements. Moreover, C-Global can provide a set of activities for post-sale management which can be customized based on the specific features of each product/service.

Customer data base

C-Global can take charge of all processes relating to the management of customer data bases: from initial recording to changes (natural and legal persons), up to the management of complex and structured data quality processes on corporate customer data bases.

Communications with Customers

Full management of the communication flows “from” and “to” Customers. "Mail_room" services for the management of received/sent mail with specific focus on the management of undelivered mail (analysis of returns, tracing, re-sending of communications also through different channels).